Your privacy is important to us. We have put together the following privacy statement in order to demonstrate our firm commitment to provide privacy to our website visitors and customers.
Use of Your Information
We take your personal information very seriously. We may request personal information such as your name, address, phone number or email address in order to:
- to fulfil requests for our products and services
- to communicate with you and respond to your enquiries
- to contact you from time to time about our products and services
- to conduct occasional research about our products and services
We may also collect anonymous usage information about your engagement with our website to improve the user experience, such as pages viewed, time spent on site etc.
We do not sell or rent personal information to third parties.
We will never collect sensitive information about you without your explicit consent. The information we hold will be secure, accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
We will only release account and other personal information if we believe release is appropriate to comply with law, facilitate court proceedings, enforce or apply our terms and conditions, or protect the rights, property, or our safety, our users, or others.
Updating Your Personal Information
We will provide you with ways in which you can alter your personal data, including changing your email address, phone number, etc. You may also opt out of non-administrative emails at any time by clicking on the unsubscribe link in promotional emails, or by emailing us.
Collecting Usage Information
As mentioned above we collect usage information when you visit our website in order to improve the user experience. We use Cookies and Pixel tags to collect this data. Cookies are small files containing a string of characters that are stored in a browser-related file on your computer’s hard drive when you use our website. Pixel tags are small graphic files that are placed on our pages. Cookies and Pixel tags are widely used on most major websites. No personally identifiable information is tracked or kept.
Third Party Advertising
Third party vendors, including Google, may show our ads on sites on the internet. These vendors use their own cookies or pixel tags to serve adverts to you based on your prior visits to our website. We are not responsible for the information practices of these third parties.
You may opt out of Google’s use of cookies by visiting the Google Advertising opt-out page.
Google Analytics
We use Google Analytics on our website to track your actions and help us optimise our site for conversions and usability. While we can see data gathered over a timeframe, we do not collect personally identifying information from any source as part of the terms of service of Google Analytics.
A condition of our use of Google Analytics is that we make reasonable endeavours to bring to your attention the following statement:
“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”
We have implemented Google Analytics demographic and interest reporting based on the Google Display Network in order to provide information about users that is used to optimise our website. Any data collected by Google for the purposes of Google Analytics will be treated according to Google’s Privacy Policy. If you would like to opt out of being tracked by Google Analytics, you can do so using the Google Analytics Opt-out Browser Add-on.
Do Not Track
If you’re using a modern browser, you have the option to enable a “Do Not Track” feature in the browser’s privacy settings.
This has no effect on whether we collect any information you directly submit to us, but may restrict our ability to measure your anonymous path through our website or certain information about your browser/operating system.
If you would like to enable Do Not Track, you can read more information about it here.
Updates to Our Information Practices
From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices.
How to Contact Us
If you have any questions or concerns about our Privacy Policy or its implementation, or if you believe there are inaccuracies in your account information you can contact us as follows:
Christchurch: 03 326 6723
Auckland: 09 437 3041
Mobile: 027 412 9051
Email us
