Does your customer life cycle drive revenue growth?
Using the 7 Attributes of Agile Growth framework, better understand who your core customers are; their wants, needs, desires and fears. Define the key components in your customers’ life-cycle using a documented system that is measurable and actionable. A growth in sales is easier to achieve when your core customer, customer life-cycle and brand promise are in alignment.
If you are unsure if your customer life-cycle analysis is attracting the right customers for your business, take the 7 Attributes of Agile Growth assessment and discuss the results with a Gravitas Impact certified business consultant.
Customer Resources
As a Business Growth Strategist, Leigh Paulden offers you access to an exclusive library of practical and internationally proven resources and tools as part of the 7 Attributes of Agile Growth frame-work. The library includes reference material from well-known authors, business consultants and CEO’s, experts in the field of customer acquisition and retention. Regularly updated to incorporate innovation and evolving market forces. His library of articles, recommended readings and resources are there to help you create a compelling customer promise and referral lifecycle.
Recommended Reading
Never Lose A Customer Again
Author: Joey Coleman
Award winning speaker and business consultant, Joey Coleman, shares with you his philosophy and methodology for dramatically increasing customer retention and your bottom line as a result.
Uplifting Service
Author: Ron Kauffman
Discover how the world’s best performing companies deliver outstanding customer service and create a sustainable culture of brand recognition and loyalty.
Customer Success
Author: Nick Mehta et al
What is the customer success movement and how do you create and implement your own customer success strategy?
The Ultimate Question 2.0
Author: Fred Reichheld
What is the Net Promoter Score and how do you use it transform your company’s financial and competitive success?
The Power of Moments
Author: Chip Heath & Dan Heath
Learn why certain, brief experiences often have a huge impact on our lives and how you can create such extraordinary moments in life and work intentionally.
Delivering Happiness
Author: Tony Hsieh
Tony Hsieh is the CEO of Zappo, a delivery company success story. Discover how delivering differently enabled him to get to the top of his industry quickly.
The Inside Advantage
Author: Robert H Bloom
Discover the hidden potential that already exists in your business and learn how to use it to create a foundation for future growth.
Value Proposition Design
Author: Tony Hsieh
A practical and engaging guide on how to create and sell products/services that customers really want.
